Last Updated: December 23, 2025

This Volunteer Policy ("Policy") outlines the guidelines, expectations, and procedures for volunteers serving within churches using the Enterprise Church Solution. This Policy applies to all volunteers, regardless of their role or duration of service.

1. Purpose and Scope

This Policy is designed to:

• Establish clear expectations for volunteer service
• Ensure a safe and respectful environment for all volunteers and participants
• Protect the interests of the church, volunteers, and those being served
• Provide guidelines for volunteer recruitment, screening, and management
• Outline volunteer rights and responsibilities

2. Volunteer Commitment

Volunteers are expected to:

• Serve with integrity, respect, and a servant's heart
• Commit to their assigned schedule and responsibilities
• Communicate promptly about absences or schedule conflicts
• Complete required training and orientation programs
• Follow all church policies, procedures, and guidelines
• Maintain confidentiality regarding sensitive information
• Treat all individuals with dignity, respect, and compassion

3. Volunteer Screening and Selection

To ensure the safety and well-being of all participants, volunteers may be subject to:

• Application and interview process
• Reference checks
• Background checks (where required by law or church policy)
• Skills assessment and training evaluation
• Trial period or probationary service

The church reserves the right to decline or terminate volunteer service based on screening results, qualifications, or other factors relevant to the volunteer role.

4. Volunteer Roles and Responsibilities

Volunteer roles may include, but are not limited to:

• Worship team members (musicians, singers, technical support)
• Children's and youth ministry leaders
• Hospitality and welcome team
• Administrative support
• Event planning and coordination
• Facilities maintenance and setup
• Outreach and community service
• Small group leaders and mentors

Each volunteer will receive a clear description of their role, responsibilities, and expectations from their supervisor or ministry leader.

5. Code of Conduct

All volunteers must adhere to the following code of conduct:

• Respect: Treat all individuals with dignity and respect, regardless of age, gender, race, religion, or background
• Integrity: Act honestly and ethically in all interactions
• Confidentiality: Maintain confidentiality of sensitive information shared in confidence
• Professionalism: Maintain appropriate boundaries and professional conduct
• Safety: Prioritize the safety and well-being of all participants
• Compliance: Follow all applicable laws, regulations, and church policies

6. Training and Development

Volunteers will receive:

• Orientation to the church's mission, values, and policies
• Role-specific training and resources
• Ongoing support and supervision
• Opportunities for skill development and growth
• Regular feedback and evaluation

7. Volunteer Rights

Volunteers have the right to:

• Receive clear instructions and expectations
• Be treated with respect and dignity
• Work in a safe and supportive environment
• Receive appropriate training and resources
• Provide feedback and express concerns
• Terminate their volunteer service with appropriate notice

8. Termination of Volunteer Service

Volunteer service may be terminated by either the volunteer or the church. Termination may occur:

• At the volunteer's request with appropriate notice
• Due to violation of this Policy or church policies
• Due to inappropriate conduct or behavior
• Due to changes in program needs or structure
• For any other reason deemed necessary by church leadership

9. Liability and Insurance

Volunteers serve at their own risk. The church maintains appropriate insurance coverage, but volunteers are encouraged to maintain their own personal insurance. Volunteers are not considered employees and are not entitled to employee benefits, compensation, or workers' compensation.

10. Confidentiality and Privacy

Volunteers must:

• Maintain confidentiality of all personal and sensitive information
• Not disclose information about participants, members, or church operations without authorization
• Follow all applicable privacy laws and regulations
• Report any suspected breaches of confidentiality immediately

11. Child Protection

Volunteers working with children or youth must:

• Complete required child protection training
• Undergo background checks and screening
• Follow all child protection policies and procedures
• Never be alone with a child without proper supervision
• Report any suspected abuse or neglect immediately

12. Contact Information

For questions about this Volunteer Policy or to report concerns, please contact:

• Email: corporate-relations@bagginshq.com
• Phone: +254700000000